Frequently Asked Questions

Please use the username and password that you use to log into the NJIT Highlander Pipeline.  Your username is your UCID(which is usually your NJIT email address).

If you have an urgent situation (e.g. no heat, electric, gas, water; flood or overflow; extreme low or high room temperatures) please contact our Service Desk at 973-596-6200 and Public Safety at 973-596-3111 after normal work hours.

No.  Please enter one request at a time.  You can see your previous requests (and status) on the “My Requests” tab.

Refer to the “craft” list tab on this website.  If you still do not know you can select (?) miscellaneous.

No.  This system is for Facilities service requests only.  Go to https://ist.njit.edu for PC or IT type issues.

Please try to keep the description short and to the point.  Sometimes lengthy descriptions become difficult to understand.  You can also submit a picture (or other file) with your request. 

Sometimes a picture is worth a thousand words…

You can change this on your “Settings” tab.

Please enter the location of the problem or a location that is closest to the problem.  You can always specify more detailed location information in the problem description area.

You should click on the link within the email to reply.  By doing so, the emailed reply will be logged into the system for use and future reference by those monitoring the system.

We have 30 days to update our maintenance service request and prioritize the request. If you need any additional information about our service request, please do connect us at our service desk number i.e 973-596-6200

You can put a work order in our school dude application and our event planning team will be able to assist you. You can also mail the following campus managers (ewa.k.staromiejska@njit.edu and shannon.abraham@njit.edu) to assist further with your requirements.