Status Definitions

Service Request Status Information

The following are the possible service request system "status" indications that you may receive via email notice:
 

Usual service progression:

• New Request            
  We have received your request.
   
• Forwarded    
  Your request has been forwarded to the appropriate supervisor for scheduling.  It could take up to 30 days to schedule work depending on complexity and conditions; repair requests will be prioritized and executed as soon as resources are available.
   
• Work In Progress
  The supervisor has assigned your request to a staff member and they will begin working on it.
   
• Complete                  
  The work is complete.
   
• Closed                      
  The work is complete and we have finished documenting all related activity and results.

Service is taking longer than usual:

• Parts on Order          
  There are parts on order and this work cannot be finished until they are received.
   
• On Hold                  
  There are other reasons why this work is not being finished at this time.
   
• Deferred                  
  This work will be scheduled to begin at a later date (perhaps during a break).
   
• Open Extended        
  This work is in progress (open) and will take an extended period of time to complete.

Service has not begun:

• Waiting More Info    
  We need more information from you.  You should receive a call or email on this.
   
• Waiting Funding      
  We cannot perform the work until it is funded either by us or by you...
   
• Pending                  
  This work is pending for other reasons.  Work will not begin.

Service WILL NOT be performed:

• Declined                  
  We will not perform this work.  Please contact us if you need to discuss.
   
• Duplicate Request  
  Someone else already requested this work.
   
• Void                        
  This request has been deleted from our system.